If you would like to exchange your item for a different size or if you are over the 7-day free return period, we offer a free exchange on all items up to 14 days from the date of delivery.
Please email us at: shop@thedesertvipers.com with your Order Number and the reason for the exchange.
Once the exchange request is received and accepted, we will send you a prepaid/free shipping label to return the items.
Our courier partner, will be notified of the pick-up request, and they will contact you on the phone number provided at checkout to arrange a convenient time for pick-up.
Please ensure the items are ready to hand over to the courier (packaged with the label clearly attached).
Returns
We hope you enjoy your purchase; however, if you wish to return an item, we provide a free return service within 7 days of receiving your order.
To make a request for a refund, please email us at shop@thedesertvipers.com with your Order Number and the reason for the return.
Our third-party courier partner will be notified of the pick-up request, and they will contact you on the phone number provided at checkout to arrange a convenient time for pick-up.
Once the return request is received and accepted, our courier partner will arrive with a prepaid/free shipping label to return the items.
Please ensure the items are ready to hand over to the courier.
You can choose between getting your money refunded to the card used for payment or opting for store credit.
• Card Refunds: Funds will be returned to the original card used in the transaction. Please allow 7-14 days for your refund to appear back in your account after the items have been received.
• Store Credit: Store credit is valid for 6 months from the date of issue.
Return Policy Guidelines
Please make sure the following return policy guidelines are met:
• Items are packed back in their original packaging with labels and tags on.
• Items must be unworn and unwashed.
PLEASE NOTE: Items that are damaged, soiled, or smelling of perfumes/scents on the garments will NOT qualify for a refund.
We reserve the right to refuse a refund if we suspect any of the above.
Non-Refundable Items:
• Towels and socks are non-refundable or exchangeable due to hygiene reasons.
We reserve the right to return any item that does not comply with our return policy.
If you have any further questions or concerns, feel free to reach out to us at shop@thedesertvipers.com.